Support
At Celsius Casino, we understand that questions and concerns can arise at any hour—whether you're spinning slots at sunrise or playing poker at midnight. That's why our dedicated support team is available 24/7, ready to assist with any issue that might come your way.
Multiple Ways to Reach Our Team
Getting help at Celsius Casino couldn't be easier. Our responsive live chat feature connects you with a support representative in seconds—simply click the chat icon in the bottom corner of your screen. For less urgent matters, send an email to support@celsiuscasino.com, and you'll typically receive a response within 24 hours.
Expert Assistance When You Need It
Our support agents aren't just friendly—they're knowledgeable experts in all aspects of online gaming. Whether you have questions about your account, need help with a deposit using Bitcoin or PayPal, or want guidance navigating our extensive library of games from providers like NetEnt and Pragmatic Play, our team has the answers you seek.
Common Questions Answered Instantly
Many players find quick solutions in our comprehensive FAQ section. We've compiled detailed answers to the most common questions about:
- Account registration and verification processes
- Deposit and withdrawal methods, including cryptocurrencies
- Bonus terms and wagering requirements
- Game rules and technical requirements
- Responsible gaming tools and resources
Secure and Confidential Support
Your privacy matters to us. All communications with our support team are encrypted and confidential, ensuring your personal and financial information remains secure. Our representatives will never ask for sensitive details like your password or full credit card information.
Support in Your Preferred Language
Celsius Casino offers support in multiple languages to accommodate our diverse player base. Our multilingual team ensures clear communication regardless of where you're playing from.
Dedicated to Your Gaming Experience
Beyond solving problems, our support team is committed to enhancing your overall casino experience. They can provide personalized recommendations based on your gaming preferences, explain our loyalty program benefits, and ensure you're making the most of your time at Celsius Casino.
Fast Resolution Times
We pride ourselves on quick resolution times. Most chat inquiries are resolved within minutes, while email responses typically arrive within hours. Our team is empowered to handle most issues on first contact, minimizing wait times and getting you back to your favorite games faster.
We Value Your Feedback
Your input helps us improve. After each support interaction, you'll have the opportunity to rate your experience and provide feedback. We regularly review these responses to refine our support processes and better serve our players.